This Privacy Policy (“Policy”) is designed to assist you to understand how Eckem Pte. Ltd. and/ or its affiliated companies (collectively referred to herein as “Eckem Pte. Ltd.”, “us”, “we” or “our”) may from time to time collect, use, disclose or otherwise process your personal data you provide to us in accordance with the Personal Data Protection Act 2012 (“PDPA”), and in making informed decisions when you are using our website or any other means through which you disclose your personal data to us. By accessing and using this website owned or operated by us or accessing and using our online services, you are conclusively presumed to have notice of, and you acknowledge that you agree to comply with and be bound, by these conditions (“Conditions”), as amended from time to time. If you disagree with any part of these Conditions, you must immediately discontinue your access or use of our website as the case may be.
This Privacy Policy is subject to laws of Singapore.
Collection of Personal Data
In this Privacy Policy, “personal data” refers to any data and/or information about you from which you can be identified by, either (a) from that data or (b) from that data and other information to which we may have legitimate access to. Examples of such personal data include: –
- your name, nationality, telephone number, mailing address, email address and any other information relating to you which you have provided in any forms you may have submitted to us or in other forms of interaction with you;
- information relating to any purchases of our products and/or services or any other transactions through our website;
- information that you provide to us when using the services (including but not limited to our website), or that is generated in the course of the use of those services including the timing, frequency and pattern of service use; or
- such other information we may collect with your consent or as permitted and/ or required by law.
We may collect online use information when you visit our website or use our services. This information may include information about your internet service provider, your operating system, browser type, domain name, internet protocol (IP) address, your access times, the website that referred you to us, the web pages you request, and the date and time of those request. Our collection of online use information may involve the use of cookies. We use cookies to store information about how you use our website in order to improve the quality of service provided to you. Cookies are small data text files that are sent from a server computer during a browsing session. Cookies are typically stored on the computer’s hard drive and are used by websites to simulate a continuous connection to the site. Cookies are typically stored on the computer’s hard drive and are used by websites to simulate a continuous connection to the site. You acknowledge that Eckem Pte. Ltd. does not control the transfer of data over telecommunication facilities including the Internet. Therefore, we will not be responsible for any breach of security or the unauthorized disclosure or use of any such data on the Internet.
You have no obligation to provide any of the personal data requested by us. However, we may not be able to provide you with our services and/ or products, or transact with you in the absence of such data.
We do not intend to, transact through the website directly with anyone we know to be under the age of 18. If you are under the age of 18, you should use the website only with the involvement of a parent or guardian and should not submit any personal data to us. By providing any personal data to us, you declare that you are over the age of 18.
Purpose for Collection, Use, Disclosure and Processing of Personal Data
Eckem Pte. Ltd. will/ may use, disclose and/ or process your personal data for one or more of the following :
- To administer, facilitate, process and/ or dealing in any matters relating to your access and/or use of our websites;
- To facilitate the daily administration and respond to your queries and feedback or complaints;
- To process payment transactions for your purchases or use of our services;
- To consider and/or process your queries submitted to us relating to our goods and/ or services;
- To provide you with updates, news, promotional and marketing messages and information in relation to our products and services;
- administering, facilitating, processing and/or dealing with your relationship with us, any transactions or activities carried out by you on our websites. This includes processing your application, orders and payment transactions; implementing transactions and the supply of products and/or services to you that you have requested. Without limiting the generality of the foregoing, should you make a purchase to be delivered to a third party recipient, you consent to us disclosing personal data that identifies you, to the said third party recipient (such as but not limited to your name). Further, you acknowledge and agree that delivery of your purchase could involve disclosure of certain personal data about you to bring about delivery of the same such as your name and contact details, which may be disclosed on the cover of the parcel, on an envelope or a delivery related document, as the case may be, which could be seen by third parties who view such parcel, envelope or said document;
- To store, host or back up (whether for disaster recovery or otherwise) your personal data or carry out data processing in accordance with the applicable laws or regulations, whether within or outside Singapore;
- Facilitating, dealing with and or administering audit of the business of Eckem Pte. Ltd. or that of its affiliates
- contacting you or communicating with you via phone call, text message and/or fax message, email and/or postal mail for the purposes of administering and/or managing your use of our websites and/or account with us (where applicable);
- complying with or as required by any applicable law, court order, order of a regulatory body, governmental or regulatory obligations and requirements applicable to us and including meeting the requirements to make disclosure under the requirements of any law binding on us;
- To facilitate your request that we contact you, or to include you in our mailing list or when you use or sign up for our services;
- when you interact with our personnel;
- providing services to you as our account holder, as our customer;
- record-keeping purposes and producing statistics and research for internal record keeping requirements of Eckem Pte. Ltd.;
- For other purposes reasonably related to the above or required to operate, maintain and management of our business and your relationship with us.
As the purposes for which we may/will collect, use, disclose or process your personal data depend on the circumstances at hand, such purpose may not be stated above. However, we will notify you of such other purpose at the time of obtaining your consent, unless processing of your personal data without your consent is permitted by the PDPA or by law.
Disclosure of personal data to third party
Generally, we will not provide personal data to any third parties, unless where necessary, for the purposes mentioned above. However, in order to provide you with effective and continuous services, and for the purposes listed above (where applicable), we may also be disclosing the personal data you have provided to us to our associated and affiliated companies, or to any agent, contractor or third party service provider who act for or on our behalf, in accordance with the purpose(s) for which the data were originally collected or may otherwise be lawfully processed, such as services delivered directly or through third party, administrative, data management/ processing, marketing or technical support. In event that we transfer your personal data outside of Singapore, it will be done in accordance with the relevant provisions under Singapore laws and regulations.
We will not disclose your personal data to third parties without first obtaining your consent permitting us to do so except as permitted or required by the law. However, please note that we may disclose your personal data to third parties without first obtaining your consent in certain situations, including, without limitation, (i) in cases in which the disclosure is necessary for any investigations or proceedings, or authorized based on the applicable laws and/or regulations including enquiries from governmental and regulatory agencies under proper authority; (ii) where such disclosure is permitted by the PDPA or by law.
Without limiting the generality of the foregoing, such third parties include:
(a) our related corporations and affiliates either in Singapore or overseas;
(b) any of our agents, contractors or third-party service providers that process or will be processing your personal data on our behalf or otherwise, including but not limited to those which provide administrative or other services to us such as mailing houses, call centres, telecommunication companies, logistics companies, information technology companies and data centres;
(𝚌) our business partners;
(d) any actual or proposed assignee or transferee of the business of Eckem Pte. Ltd., or a merged entity in the event Eckem Pte. Ltd. is merged to create the said merged entity;
(e) any other person to whom such disclosure is required by law or regulatory requirement or pursuant to a court order;
(f) third parties to whom disclosure by Eckem Pte. Ltd. is for one or more of the purposes and such third parties would in turn be collecting and processing your personal data for one or more of the purposes.
We will provide our preferred service providers with the information they need to perform their services and work with them to respect and protect your personal data. We require our service providers to adhere to strict privacy guidelines and not to use your personal data for unauthorised purposes.
Where your personal data is to be transferred out of Singapore, we will comply with the PDPA in doing so. This includes taking appropriate steps to ascertain that the overseas recipient organisation of the personal data is bound by legally enforceable obligations to provide to the transferred personal data a standard of protection that is at least comparable to the protection under the PDPA.
Provision Of Third-Party Personal Data By You
Should you provide Eckem Pte. Ltd. with personal data of individual(s) other than yourself, you represent and warrant to Eckem Pte. Ltd. and you hereby confirm that:
(a) prior to disclosing such personal data to us, you would have and had obtained consent from the individuals whose personal data are being disclosed to us, to:
(i) permit you to disclose the individuals’ personal data to Eckem Pte. Ltd. for the purposes; and
(ii) permit Eckem Pte. Ltd. collect, use, disclose and/or process the individuals’ personal data for the purposes, as set out in paragraph 3 above;
(b) any personal data of individuals that you disclose to us is accurate; and
(𝚌) you are validly acting on behalf of such individuals and that you have the authority of such individuals to provide their personal data to Eckem Pte. Ltd. and for Eckem Pte. Ltd. to collect, use, disclose and process such Personal Data for the purposes.
Accessing and correcting your Personal Data
You should ensure that all your personal data submitted to us is accurate, true, correct and complete. Failure on your part to do so may result in our inability to provide you with product/ services you have requested for.
You may request to access and/or correct the personal data currently in our possession by submitting your request to us formally through the contact details indicated below. We will endeavour to respond to such requests within a reasonable time frame. We may take steps to verify your identity before fulfilling your request for access to your personal data. Please note that depending on the information requested, we may charge you a reasonable fee for the request. We will provide you with a written estimate of the fee before acceding your request. Please be informed that we are not required to respond to or deal with your access request unless you have agreed to pay the fee.
For a request to correct personal data, once we have sufficient information from you to deal with the request, we will deal with your request in compliance with the PDPA, including correct your personal data within 30 days. Where we are unable to do so within the said 30 days, we will notify you of the soonest practicable time within which we can make the correction.
Request to Withdraw Consent
You may withdraw your consent for receiving marketing or promotional materials/ communication from us. Please be aware that once we receive confirmation that you wish to withdraw your consent for marketing or promotional materials/ communication, we will require some time to process your withdrawal request. During this period of time you may still receive marketing or promotional materials/ communication.
You may withdraw your consent for the collection, use and/or disclosure of your personal data in our possession or under our control by submitting your request to us at sales.sg@eckem.com. We will process your request within a reasonable time from such a request for withdrawal of consent being made, and will subsequently not collect, use and/or disclose your personal data in the manner stated in your request, unless the law or the PDPA allows us to. It is important to note that withdrawal of consent for us to collect, use or disclose personal information, including but not limited to your name, address, email, mailing address and/ or telephone contacts may render us being unable to continue providing the relevant services to you effectively.
Protecting and Managing Your Personal Data
We adopt and implement reasonable security measures to ensure that your personal data is adequately protected and secured against any unauthorized access, collection, use, disclosure, copying, modification, leakage, loss, damage and/or alteration of your personal data. While we use reasonable efforts to protect personal data in our possession or under our control, the transmission of data over the internet or any other public network may be subject to loss, interception and misuse. We cannot guarantee the security of the data transmission over the internet, we endeavor to protect the security of your information and are constantly reviewing and enhancing our information security measures.
We will only retain your personal data for as long as we are either required or permitted to by law or as relevant for the purposes for which it was collected. We will also take reasonable measures such that your personal data in our possession or under our control is destroyed and/or anonymized as soon as it is reasonable to assume that the purpose for which that personal data was collected is no longer being served by the retention of such personal data and that retention is no longer necessary for any other legal, regulatory or business purposes.
Contact Us
If you have any queries relating to our Privacy Policy or should you have any enquiry or feedback on our Privacy Policy or if you wish to make any request, please contact us or send your request to the following: –
ECKEM PTE. LTD.
Address: 105 Cecil Street #22-25 The Octagon Singapore (069534)
Phone No: +603-5122 1296
Email address: sales.sg@eckem.com